Business Advice

In this guide, we’re going to explore how payment data can uncover valuable insights to increase revenue and unlock significant growth opportunities. We’ll also explore best practices and suitable tools to support effective payment data analytics.

Colleges handle a wide range of payments on a daily basis from various types of customers, including students, teachers, parents, grandparents, carers, and businesses.

Today’s healthcare landscape is evolving, and NHS trusts are under pressure to achieve more with less while delivering a best-in-class experience for patients and staff.

Local authorities typically rely on a multitude of departments to deliver services to a wide demographic of residents. Giving customers different choices of how and when to pay is crucial to creating a frictionless experience for all.

Payment expectations in the digital age are evolving – and keeping pace with the latest best practices is crucial to match tenant needs, avoid holding fees and ensure payments are received on time.

Today’s customers demand seamless payment solutions as standard – and choosing the right provider is crucial when it comes to matching basic expectations.

The way your organisation processes payments from different sources has a big impact on internal resources, efficiency of service and day-to-day cash flow.

Most payment software groups various capabilities and channels together into a rigid, one-size-fits-all solution. Some features you need, some you don’t; but you’re expected to take the entire system all the same.

We live and work in a world defined by choice, technology and lightning-quick interactions – and nowhere is that more apparent than today’s payments industry.

Councils and local authorities across the board are under pressure to make every penny count and maintain high performance despite an increasingly tough economic climate – yet knowing where to start isn’t always obvious.

The recent shift to Payment Card Industry Data Security Standard 4.0 (PCI DSS) has major implications for merchants, processors, acquirers, issuers and any other businesses that handle card payment data.

Unitarity authorities handle a huge amount of sensitive data, personal details and financial information – all of which must be securely collected and stored in line with regulatory guidelines.

Transitioning from a collection of separate local and district councils to a single unitary authority is no walk in the park, especially for those tasked with delivering seamless payment and income management services.

Merging a group of district and county councils into a single unitary authority presents major challenges for those in charge of financial systems and payments.

Finding the right payment system to match your needs as a unitary authority is half the battle – now you just need a solid strategy to deploy it.

Master gym payments with our guide to optimise processes and prevent fraud. Learn strategies to enhance transactions and secure payment systems for UK gyms.

Discover the ideal payment solution in the dynamic world of gyms and fitness. Compare providers and make an informed decision with our comprehensive guide. Dive into the future of efficient payment processing!

Open banking is transforming how we manage our finances, offering new ways to interact with our bank accounts, access financial services, and make payments. Our recent study has revealed in-depth insights into how different generations in the UK are adopting open banking when paying for or using financial services.  

As open banking continues to revolutionise the financial landscape, its adoption varies across different regions in the UK among financial services consumers (those using or paying for services from building societies, credit unions, lenders and fintechs).

When considering the implementation of new payment solutions, there are several key elements that need to be agreed upon between you and your payment services provider. Explore our guide to learn more!

Digital payments are now essential in modern commerce, enhancing efficiency and customer satisfaction. This guide covers how they work, benefits, and implementation tips.

In this step-by-step guide to switching Direct Debit providers in the UK, we’ll explore the benefits of moving to a new provider, as well as addressing some common questions and top tips to ensure a smooth transition. 

So what are embedded payments, and how can they help your business? In this guide, we’ll explore embedded card payments in more detail, including the benefits to your business and a step-by-step guide to getting started with your own embedded payments platform. 

In this article, we’ll discuss how debit card chargebacks differ from chargebacks with a credit card, as well as offering actionable insights to avoid chargebacks, helping you to safeguard your business against financial losses and operational disruptions. 

In this guide, we’ll explain what a chargeback is, how it compares to a retrieval request, why a customer might dispute a payment, and how to minimise the risk of chargeback fraud. This knowledge will help your business to handle payment disputes efficiently and make more informed decisions.

In this guide, we’re going to explore what payment integration is, and how integrated payments can help to streamline operations within your business. 

In this guide, we’re going to provide valuable insights into providing secure payment services and using fraud detection tools, helping your business to safeguard customer data and minimise financial risks. 

In this article, we’ll explore how offering different online payment options can support your business, including the benefits it provides to your customers. We’ll also take a look at how to make sure your payment solutions are secure and reliable. 

In this article, we will explore the adoption of Open Banking payments across the financial services sector, as well as analysing what more the sector needs to do to meet evolving consumer demands.

In a competitive market, effective payment processes are becoming a key factor that sets firms apart. However, the challenge lies in delivering the level of choice and service quality that customers expect in the most streamlined and efficient manner. So how can this be done?

This infographic explores the current payment landscape and contributors of the UK's growing private healthcare market.

This article explores the importance of financial efficiency in private healthcare, the role of payment service providers in improving billing and reconciliation efficiency, and the benefits of optimising financial efficiency.

Discover the ideal payment solution in the dynamic world of private healthcare and wellness. Compare providers and make an informed decision with our comprehensive guide. Dive into the future of efficient payment processing!

Private healthcare providers must explore alternative revenue streams to avoid increasing fees. Streamlined payment processing and effective payment management are crucial for sustaining financial stability and meeting patient expectations in a strained healthcare system.

In private healthcare and wellbeing, we understand that each visit is not just a transaction – it could be a cherished moment of self-care, a well-deserved treat that individuals carve out for themselves, or at the very least, an appointment that needs to be attended swiftly and seamlessly in order to get back to work or leisure.

In the dynamic landscape of modern enterprise operations, the significance of scalable payment solutions cannot be overstated, particularly in the realm of recurring payments. By embracing recurring payments, businesses can streamline operations, enhance scalability, and optimise the customer experience, thereby reinforcing their long-term strategic objectives and gaining a competitive edge in the market.

In the age of digital innovation, Generation Z are emerging as trailblazers, and as such, are redefining industries. We explore the evolving realm of insurance, fueled by the younger generations evolving payment preferences.

As a merchant, customers place a lot of trust in you when they make a card payment. Whether processing transactions online or over the phone, you have a legal obligation to securely handle and store customer credit card information to prevent a data breach and minimise the risk of fraud.  In this guide, we’ll look at how to store credit card information safely and securely, as well as addressing some of the potential risks of doing so, and how to mitigate them. 

Welcome to our blog, where we delve into the fascinating world of payment card transactions! In this article, we'll explore the two essential players in this arena: the card issuer and the card acquirer. By understanding their roles and nuances, businesses can gain valuable insights and better navigate the intricate landscape of payments. So, let's dive in and uncover the differences and significance of these two entities in the realm of payment card transactions.

Our blog covers a wide range of topics, all designed to demystify the world of card payments and empower you to make informed decisions. From understanding the benefits of accepting card payments to choosing the right payment processor, we've got you covered.

In the current healthcare landscape, choice and flexibility in private healthcare are crucial. With increasing demands and changing needs, individuals deserve the freedom to customise their healthcare options. Now, more than ever, these choices empower patients to take control of their well-being.

When it comes to financial technology, choosing the right payment processing solution is crucial for your business. Two major players in the payment platform industry are Access PaySuite and GoCardless. In this blog, we will compare these platforms to help you make an informed decision that suits your business needs.

In this comprehensive guide, we will explore the top identification verification software providers in the market, showcasing their unique features, strengths, and benefits.

The "Get it Right First Time" (GIRFT) principle has been widely recognised for its positive impact on improving patient care within NHS Trusts. While GIRFT has primarily focused on clinical practices, its principles can be extended to other areas of healthcare operations, including finance.

In today's digital age, the significance of IDV solutions cannot be overstated. They are the key to ensuring the security and authenticity of your business transactions, protecting both you and your valuable customers. But with so many options available, how do you determine the perfect fit for your unique needs?

In an era of rapid technological advancements, open banking has emerged as a game-changer in the financial industry. While its benefits are widely recognised by banks and fintech companies, housing associations should also take note of the transformative potential it holds.

In this article, we will explore five ways that payment choice can help. Discovering how offering a variety of payment options, from traditional cash payments to innovative solutions like open banking, can effectively assist tenants in these difficult times.

In 2024, success in the fitness industry hinges on embracing digital transformation. For mid-market gym, fitness, and leisure businesses, this means enhancing the fitness experience, streamlining internal processes, and diversifying payment options for tech-savvy customers.

Discover how embracing a wider range of payment options in private healthcare can revolutionise your client journey, offering convenience and flexibility like never before

In this blog, we explore how choosing the right payment partner can be a game-changer in transforming your business, leaving you time and energy to focus on holistic client care. 

This blog explores payment data security in insurance and strategies to ensure security against cyber threats while complying with industry regulations.

Mid-market insurers rely on historical legacy systems, facing digital challenges. This blog explores their operational impact and how to overcome them.

Exploring the crucial role of payment experience in mid-market insurance, we delve into innovative strategies and technologies that streamline payments, reduce friction, and enhance customer satisfaction.

The National Health Service (NHS) is an organisation like no other; it experiences almost continual change and has many challenges to address. Challenges such as an aging population, the rising demand for healthcare services, limited resources, and budget constraints can impact its ability to thrive.

Payments for everything from accommodation, catering, student activities and facilities at college or university can be made by young people, their parents or carers, even by grandparents. But that also means that payment processing for universities and colleges must be able to accommodate the variety of ways in which different groups prefer to pay.

If you take payments over the telephone and also continue to have some staff working from home, then read on. When did you last check that you have a suitable solution in place to ensure PCI compliance?

Are you a software provider looking for the perfect payment model for your platform? With so many options available, it can be overwhelming to make the right choice. In this helpful guide, we'll walk you through some important points to consider when selecting a payment model that meets the needs of your customers and your business.

Alternative payment methods have taken the online retail sector by storm over the last few years and the trend certainly looks set to continue. Read on to learn more about the top alternative payment methods available and why they’re so popular with customers.

Responsible gaming operators are continually looking for effective ways to meet their obligations. Whether that’s reducing the risk of customers developing problem gambling behaviours such as gambling addiction, or preventing issues such as money laundering and gaming bonus abuse: there are significant challenges facing the gambling sector. 

Whether a business is operating in retail, ecommerce, financial services and local government, customers expect convenience of choice when making a purchase. Even schools are offering a range of payment options so they can collect monies for a school trip or donation more efficiently.

New figures released in the updated 2023 Fraud Report show that reports of fraudulent attacks have increased yet again. An increase rise of 1,407 cases of fraudulent activity in April, May and June, in comparison to the first three months of the year, at a cost of £593 million. This takes the total fraudulently stolen cash to almost 3 and a half billion pounds in the past 12 months.

E-commerce offers a wide range of opportunities for your business, including increased revenues, growth in new markets, and greater brand loyalty. To help you navigate the process, including how to get set up to accept payments online once you’re up and running, we have streamlined the steps involved in setting up your online business.

In today's fast-paced business landscape, maintaining healthy cash flow is crucial for the success of any organisation. One effective strategy to ensure timely payments is by conducting thorough customer credit checks. By leveraging the power of credit checks, businesses can minimise the risk of late or non-payments, ultimately safeguarding their financial stability.

Do you remember the last time you paid for an Uber? You just tapped to book a ride. No keying in card details. No password. No ‘pay now’ button. That’s the definition of a truly frictionless payment. These ‘checkoutless’ experiences are becoming the norm and should be front of mind for software providers as we enter a new era in payments.

The increasing demand for online transactions has led to a growing need for businesses and software providers to facilitate online payments. However, the process of onboarding merchants to payment platforms can often be frustrating and time-consuming.

There is nothing more important for an online business than a reliable, secure link between its paying customers and the bank. And in simple terms, that’s exactly what a Payment Service Provider (PSP) is: your link to the bank. 

So you’ve chosen a Payment Services Provider (PSP) to provide you with the e-commerce solution necessary to accept card payments online, but how can you be certain it’s the right one for your business?

When it comes to paying for medical treatment - whether it’s a long-term health issue or something more immediate – in addition to feeling stress, worry and pressure, can bring the patient further distress in an already difficult situation. Yet such sources of income represent important additional funds for NHS trusts which they’re must collect - in a way which makes it as easy as possible for trust employees and trust patients.

In this blog, we will delve into the world of hosted PCI solutions, compare H2H (Host-to-Host) and API (Application Programming Interface) integrations, discuss the benefits of hosted payment pages, and explore the importance of PCI compliant hosting.

In today's rapidly evolving healthcare landscape, along with the need to address constant challenges, the National Health Service (NHS) should be seeking innovative solutions to increase income and drive transformation.

According to a recent survey, 55% of procurement managers, directors and supply chain officers at housing associations believe financial constraints have the biggest impact on their work and decision making.  

Implementing efficient payment processes holds the potential to not only reduce costs but also enhance customer satisfaction and boost retention rates. These factors ultimately contribute to driving revenue and increasing profits. So, how can we make this happen?

Healthcare and wellbeing businesses are operating in an increasingly competitive environment and delivering outstanding payments experiences will be vital to achieve growth. Transitioning from traditional cash or in-person card payments to a more versatile, multi-channel approach doesn't have to be a disruptive undertaking. Here’s how to maximise the potential of digital, omnichannel or mobile payments to grow your business.

As the cost of living crisis and wider financial headwinds continue to put strain on household budgets, there’s no doubt that these macroeconomic considerations must rank highly in employers’ wellbeing strategies. 

On-demand pay allows employees to access the wages they have so far accrued at that time of the month, rather than waiting for their scheduled payday, putting financial management and control in the hands of the employee. In this blog, we explore the cost differences between offering on-demand pay vs advancing salaries.

Chasing payments of any kind as a business is a pain. Not only does it hold up your cash flow which can end up causing major problems in the long run, but it also expends further time and resources invoice chasing. Not to mention the precipice you walk on in chasing payment that is owed to your business yet ensuring not to incense a customer so much that they leave.

Now more than ever, it is vital that all businesses have a process in place to send out an unpaid invoice letter. In 2021 it was estimated that UK SMEs were owed over £61 billion due to late payments and in early 2022 The Federation of Small Businesses estimated that over 400,000 small businesses could go out of business due to the late payments crisis. We covered some tactics for chasing invoices in another blog and today we will outline an outstanding payment letter template to help you through this process.

Sick of chasing late payments and overdue invoices? Take control of payment collections! In our handy guide, we reveal how businesses can better manage their payment processes and offer advice on how best to deal with late payments. Download it for free today!

Not all businesses benefit from subscriptions. Is it right for you? Discover the pros and cons of the subscription model.

Direct debit is a great way to take payments as a business but how do you get started and what should you know? Find out here.

5G, AI, IoT. What do the next 12 months look like for telecoms companies and how can they cope with a changing landscape? Find out here.

Insurers are finding it harder to attract and retain customers. Would a customer focus style help marketing towards millennials? Find out here.

How owners can restructure their business model. Care companies have had a difficult time over the last few years, so what can owners do to make their lives easier? Find out here.

The fintech sector used to be a novelty but now it’s a crowded market. How do you stand out in front of customers and investors alike?

Find out how to grow your memberships, through recruiting new members, as well as engaging and retaining current ones.

If you want to scale your business quickly, then there are some tried and tested ways to achieve this. Check out our tips, from strategic planning to upselling.

For charities that have limited resources forecasting can seem like overkill, but there are some very good reasons why you may want to look into the future.

Want to develop your business to 100k revenue+ but don’t know how? Don’t worry, our tips will help you make the leap. Starting a business can be a real challenge but often the owners find that they are able to develop to a certain level and then suddenly hit a roadblock.

When you are starting a new business, one of the first things you need to think about is what payment methods you are going to offer. Experts tell us that we’re heading towards a cashless society and this means that you need to have easy ways to accept cards both in-store and online.

The telecoms industry is one of the most competitive sectors in the UK, so if you’re looking to retain a competitive advantage then you need to be presenting your customers with a great user experience (UX). Read on to find out how to embed your payments processes in your telecoms software.

Businesses of all sizes are being affected by a lack of payments infrastructure or expertise. Here's a guide for all you need to know about integrated payments for your business - the future of payments.

For many companies, the key metric they look at is how many new subscribers they are bringing on board but this misses an important point about leaky buckets.The larger the hole, the more water you are going to need to put in to fill it, and if you stop filling then your bucket will empty very quickly indeed.

Direct Debit is a great way for businesses to take regular payments from their customers whether that is a standard monthly subscription or a variable amount. The payment method works well for companies and saves customers time and effort - a great example of a real ‘win-win’ situation! So what are the advantages of Direct debit? Read on and we’ll explain.

Everything you need to know about Indemnity Claims and the Customers Direct Debit Guarantee.